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Enjoy FREE standard Australia wide shipping on all orders over $50.
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Fixed price EXPRESS international shipping rates are available for:
New Zealand - AUD$15
All other international orders over $50 recieve access to discounted international shipping rates, offered exclusively through DHL's Express Worldwide Service, which is both very fast and highly secure. You can find the advised rate for delivery to your country at checkout.
The shipping for all dispatched orders will take approximately 10 business days and a tracking code will also be provided to you.
International purchases that are subjected to duties and taxes will be the responsibility of the customer.
First, if you have a need to consider returns or exchanges, you likely ordered a product from me. Which means I owe you a THANK YOU! Nothing makes me happier than a pack of happy THE HOUND customers, and as such I promise we'll do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way.
If you’re not totally satisfied with any part of your purchase or gifting experience, please let me know. My customer service hounds are fully trained, bundles of joy ready to solve your problems quickly, efficiently and with as little fuss as possible.
That said, here are some things you might want to know...
No-hassle returns accepted within 7 days of delivery.
Returns will be issued with an exchange or a store credit for the value of the item being returned. Except in the event of a product is deemed to be faulty in which case you’ll also be offered the option of a full refund. If you wish to return an item or if you consider your item to be faulty, please complete the form and my customer service team will be in contact within two business days to arrange for its return.
We do not accept returns for customised products. You can rest assured all customised products are rigorously checked for faults prior to shipment.
Each limited release is numbered and unable to be returned, except in the event of a product fault.
Stylish, sleek and functional with a minimalistic design that includes any easy to find tear line for taking care of business in a jiffy.
Now you can take care of business and the planet at the same time. You're making a fantastic decision that will make a difference daily - stopping millions of tonnes of plastic bags from sitting in landfill for 100 years. DO GOOD AND LOOK GOOD DOING IT!
Make a commitment to saving the planet every day by adding my 100% compostable cornstarch waste bags to your order, it's guaranteed to make you feel good!
My collars are designed and sized specifically with comfort in mind.
It was of paramount importance to me to ensure that my collar is available in a suitable size that will complement the proportions of your best friend, may they be big or small. As a result, I offer the widest range of collar sizes on the market.
I have developed a sizing system that makes it clear exactly which size is correct for your dog. Your dog's neck size will never border between two sizes and my collar size calculator will tell you exactly what size collar to order for your dog, so you won't ever be left guessing which to choose.
1. Place a measuring tape comfortably around your dog’s neck as shown in (A).
Note: use the base of your dog's jaw as the marker for the correct place to take your measurement. This will ensure the collar you order is not too large.
2. Record the measurement in cm.
3. Enter your dog's neck measurement below and the collar size calculator will determine the correct collar size for your dog.
NOTE: you must enter the actual measurement in cm of the base of your dog’s neck, there is no need to place two fingers between the tape and neck when taking the measurement, the correct extra space to ensure a comfortable fit has already been accounted for in the sizing. For fluffier breeds, be sure to measure slightly under the coat, I want to make sure its a snug fit so your dog does not slip out of the collar.